Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.
Job Summary:
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability.
- Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
- Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards
Requirements:
- Work experience as a Supervisor, Hotel Front Desk Agent, Receptionist or similar role;
- Customer service attitude;
- Excellent communication and organizational skills.
Education/Professional Experience:
- High School Degree or Degree in hotel management is a plus;
- At least 2 years of customer service experience.
Language Skills:
- Good communication skills in Portuguese and English (mandatory).
Would you like to be part of the Sheraton Cascais Resort team? Apply now