Mission:
Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.
Job Summary:
* Complete designated cashier and closing reports in the computer system.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Contact appropriate individual or department (e.G., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
* Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability.
* Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.G., Health Club, Retail Shop) are scanned and charged to room.
* Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
* Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications.
* Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information;
protect company assets.
* Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs;
assist individuals withdisabilities;
thank guests withgenuine appreciation.
* Speak with others using clear and professional language;
answer telephonesusingappropriate etiquette.
* Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards
Requirements:
* Work experience as a Supervisor, Hotel Front Desk Agent, Receptionist or similar role;
* Customer service attitude;
* Excellentcommunication and organizational skills.
Education/Professional Experience:
* High School Degree or Degree in hotel management is a plus;
* At least 2 years of customer service experience.
Language Skills:
* Good communication skills in Portuguese and English (mandatory).
Would you like to be part of the Sheraton Cascais Resort team? Apply now