Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
The individual will be responsible for the coordination of installation, repair and maintenance support of the full range of Rapiscan’s product’s in Portugal/Southern Europe as well the Service in Portugal. The Lead Engineer also manages the day-to-day service delivery of a regional teams of Field Service Engineers in Portugal.
You will need to be based in Portugal and speak fluent Portuguese.
Role Overview In Addition to the routine roles and responsibilities of the Field Service Engineer, the Lead FSE will need to assure the following additional tasks.• Lead the teams Service Engineers in day-to-day service activities.• Work together with the Service Delivery Manager in building a Excellence Service.• Share with the Service Delivery Manager the 24/7 Service Support Supervision.• Help the Service Delivery Manager to build all the procedures applicable to the country.• Serve as backup’s Service Delivery Manager backup in her absence.• Prepare the Rostas and assure the shifts are permanently covered.• Prepare the maintenance plans and supervise their execution.• Ensure compliance with PM and MC in accordance with the technical requirements.• Ensure that all logistics requirements are met, and stocks are UpToDate.• Ensure that the RMAs are prepared diligently.• Ensure that the airport rules are followed and a efficient communication is maintained.• Ensure that the EHS are daily meet.• Monitor systems performance daily and trigger predictive actions based on data.• Ensure compliance with quality requirements.• Monitor the completion of the incident reports in the client’s ERP.• Help the Service Delivery Manager to ensure that the KPIs are meet.• Ensure the FSEs are permanently updated from a technical point of view.• Participate in the annual performance reviews for each team member.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
Responsibilities
Candidate Requirements • Working towards an overall technical / team leadership role.• Excellent communication, organisational and administration discipline.• Attention to details.• Previous experience working in a customer facing environment would be beneficial. • Extensive experience working with a field-based customer support team servicing high tech security equipment and systems• Comfortable to work in a demanding and challenging contexts• Available to work in shifts punctually if needed• Flexibility to respond to emergencies
Qualifications
Knowledge, Training and Qualifications:• Minimum bachelor’s degree in engineering discipline (Mechanical/Electrical or Electronics) or Master’s in subjects relevant to the role.• Electronics and computer knowledge. • Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.• Good English language skills: Spoken, Written and communication. Portuguese is mandatory
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