Supervisor for Social Media project – Dutch speaker Supervisors are the leaders responsible for developing teams of assigned Customer Service Representatives (CSR´s) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
What you'll do Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin; Act with initiative, make things happen and accept responsibility for the results; Conduct T4I weekly meetings (Team for Involvement, Improvement, Innovation, Increased KSAT); Provide "realtime" support to CSR´s on transactions handling – floor walking support; Implement company-wide management-approved strategies; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.
; May perform other duties as requested not specifically addressed in this document.
What you'll need Fluency in written and spoken Dutch is essential for this role; Higher Education Degree (preferential); Excellent written and verbal communication skills with the ability to deliver clear messages; Strong attention to detail to ensure information is complete and accurate.
What we offer Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment intraining and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free languagecourses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
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