Overview
Vila Joya, a unique home of 15 rooms and suites paired with world-renowned dining, is seeking an experienced and highly organized reservations supervisor. This back-of-house role is central to shaping the guest journey, ensuring seamless and accurate handling of all reservations for our rooms and three restaurant concepts. This person is the central coordination point for all reservation-related communication with guests and across departments and must be proactive, self-directed, and highly organized. A steady and autonomous presence, the supervisor must handle a dynamic daily workload, balance shifting priorities, and ensure timely and accurate information flow between the reservations office and operational teams. Vila Joya cannot support visa applications for this role due to operational needs and timeframes.
Responsibilities
* Manage and respond promptly to all incoming room and restaurant reservation requests, including Vila Joya, Vila Joya Sea, The Pool and the Flying Chefs.
* Administer new bookings, modifications, and cancellations with meticulous attention to detail and guest satisfaction.
* Forecast capacity, anticipate booking trends, and collaborate with operations to optimize availability.
* Ensure all departments receive timely, accurate guest information (special requests, dietary needs, celebrations, preferences).
* Maintain clear, professional written communication and thorough handovers across shifts. Update this information in our systems for future references.
* Support seamless guest experiences through proactive follow-ups and accurate coordination.
* Contribute to the continuous improvement of reservations processes and systems.
Profile and qualifications
* Proven experience in reservations, preferably in a luxury hospitality environment.
* Strong verbal and strong written communication skills in English and either Portuguese or German (additional languages are a plus).
* Highly organized, independent, and able to manage high-volume requests with accuracy and calm.
* Proactive mindset with the ability to anticipate needs and follow through reliably.
* Familiarity with reservation and property management systems (PMS/CRM tools) is preferred.
* Comfortable working independently in a non-guest-facing, back-of-house role.
Benefits
* An inclusive work environment at our renowned location, celebrated for its excellent service and prestigious reputation. This is a full-time position.
* A dynamic team spirit—demanding excellence to bring out your best, yet compassionate and supportive when you need it most.
* Continuous workshops and training opportunities designed to elevate your professionalism, fostering growth in both your personal and career development.
* Competitive compensation above local industry standards, reflecting your experience and skills.
* Enjoy additional perks, including all meals on property, participation in a tips pool, accommodation assistance, recognition for exceptional work, and more.
How to apply
If you are dedicated to delivering outstanding service and have the experience to succeed in this role, we look forward to hearing from you. Please send your CV and a motivation letter in English (to showcase your written skills) to work@vilajoya.com, or apply to this channel. Kindly mention where you found this job posting in your application.
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