**Housekeeping Manager Position Overview:**
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This role is responsible for owning the guests' experience related to cleanliness and visual impressions onboard, providing a seamless execution of premium service that is exceptional and memorable.
The ideal candidate will possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
**Key Responsibilities:**
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* Take full ownership and accountability for the maintenance and cleanness and ensure the flawless delivery of all services to the highest level of expectation.
* Establish and maintain a positive working environment and manage performance expectations through open and frequent communication.
* Demonstrate excellent training, leadership development, and recognition skills with both supervisors and crew members.
* Maintain a strong floor presence and ensure team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
* Perform any other job-related duties assigned by the supervisor or management.
**Required Skills and Qualifications:**
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1. Two to three years progressive housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship (shipboard experience preferred).
2. Preferred bachelor's degree in hospitality management, business administration, or a related field from an accredited college or university or the international equivalent.
3. Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures, requirements, and use of equipment, personal protective equipment, and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
4. Knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction, development of crew/management, leadership skills, and coaching abilities for front-line employees and junior management, increased ability to solve issues.
5. Knowledge of policies and practices involved in the human resources function.
6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.).
7. Working knowledge of financial aspects, budgeting, and cost containment, planning, and future orders, inventories, and C&R.
8. Strong results-oriented management style with proven successes.
9. Focus on operational goals where training, leadership development, and recognizing overall team performance is paramount.
10. Ability to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
11. Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
12. Flexibility to manage, direct, and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
13. Pass Omnia Assessment for Behavior and Cognitive
14. Language Requirements:
* Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.