Owner Experience Supervisor We're looking for an Owner Experience Supervisor to join GuestReady and elevate the way we support our property owners — one of our most important partners.In this role, you'll lead a team of Owner Experience Agents across multiple markets and communication channels, ensuring we consistently deliver fast, high-quality, and seamless support. This is a hybrid position based in our Porto office.What You'll DoLead a high‐performing teamCoach, support, and develop a team of Owner Experience AgentsSet clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and qualityDeliver seamless owner supportEnsure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platformsMaintain a hospitality‐first mindset in every interactionManage complex casesTake ownership of escalated or high‐impact issuesImprove processes at scaleGo beyond solving individual tickets by identifying underlying issuesRaise quality standardsPartner closely with Operations, Finance, and Owner Success teamsWhat We're Looking For LanguagesFluent English and PortugueseSpanish is a plusExperienceBackground in customer service, hospitality, or other client‐facing rolesPrevious team leadership or supervisory experienceLeadershipStrong ability to motivate teams, structure processes, and drive performanceTech skills – comfortable using CRM systems and digital toolsFlexibility: availability to work shifts, including evenings, weekends, and holidays when neededMindsetCalm under pressureHands‐on and solutions‐orientedProactive, adaptable, and passionate about delivering exceptional service#J-18808-Ljbffr