Customer Support Supervisor (M/F/D) - English Speaker (M/F)
Lisboa
Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Accounts Receivable (m/f/d) - Italian and English Speaker.
Your new role
As a dynamic and strategic leader with extensive experience in customer service, order management, and international logistics, you’ll play a key role in supporting commercial success for international order management and logistics operations:
* Support high-performing Customer Care and Export Sales Operations teams.
* Oversee time sensitive daily operations including phone and order entry queues (OnBase, Ring Central), workload balancing, and SLA’s management;
* Manages and resolves escalated calls and complex customer issues to ensure long-term satisfaction;
* Tracks and reports key metrics including order accuracy, customer satisfaction surveys, QA audits, voice activities, product complaints, training and compliance;
* Supports LATAM, EMEA, APAC sales teams and international hubs with order processing, inventory allocation, and shipping compliance;
* Ensures accurate export documentation and compliance with changing customs and trade regulations;
* Provides ongoing SOP training and organizational updates;
* Acts as a liaison between internal teams (Sales, AR, IT, Manufacturing) and external partners (customers, brokers).
What you need to be successful
* Bachelor’s degree in related field, or equivalent work experience, preferred;
* 5+ years proven experience in customer service, delivering high-quality support and client satisfaction;
* 2+ years in a leadership or management role, effectively guiding teams and driving performance;
* English native or C2 minimum, French and / Spanish highly advantageous;
* Experience working with MS Office, Oracle, Agile and Salesforce required. Excel and PowerBi experience preferred;
* Excellent verbal and written communication skills with well developed inter-personal and leadership skills.
What the company can offer you
* Hybrid working model;
* Annual Bonus;
* Meal Allowance;
* Health Insurance;
* Enjoy stability and resources provided by a well-established, fast growing multinational company.