Summary
Lisbon.
Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital. It will be a key milestone in Hyatt's brand growth in Southern Europe and will be the second Hyatt-branded hotel in Lisbon. Located in Lisbon's bustling Baixa district along Rua Augusta, the hotel will comprise five buildings, including the former offices of Banco Português de Investimento (BPI). The central building will feature 170 guestrooms, with four satellite buildings offering various private suites. This urban resort will allow guests to fully embrace the locale and experience authentic Lisbon.
Organization - Andaz Lisbon
Summary
We are seeking a highly motivated and experienced Front Office Supervisor to join our pre-opening team at Andaz Lisbon. The role involves overseeing daily front office operations, ensuring guest satisfaction, and leading the front office team to deliver seamless service. The ideal candidate should have strong leadership, communication, and customer service skills, with experience in luxury hospitality.
Key Responsibilities
1. Guest Service Excellence:
- Ensure all guests receive a warm, personalized welcome and efficient check-in/check-out.
- Address guest concerns promptly and professionally to ensure satisfaction.
- Create memorable guest experiences through personalized service.
2. Team Leadership & Training:
- Supervise, guide, and motivate the front office team.
- Conduct training on guest service, policies, and procedures.
- Foster a positive, collaborative work environment.
3. Operational Oversight:
- Manage reservations, check-in/check-out, and billing processes.
- Monitor room availability, overbooking, and guest requests.
- Oversee daily shift operations.
4. Guest Relations & Communication:
- Act as liaison for VIP guests and special requests.
- Handle complaints with professionalism.
- Coordinate with other departments for a seamless experience.
5. Revenue Management Support:
- Assist in optimizing room rates and occupancy.
- Participate in reporting on operations and guest satisfaction.
6. Administrative Duties:
- Maintain accurate front office reports.
- Ensure compliance with legal and safety regulations.
Qualifications
- High school diploma required; college degree in Hospitality Management preferred.
- 2-3 years of experience in front office or guest services in a luxury hotel, with at least 1 year in a supervisory role.
- Exceptional communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Familiarity with hotel management software (e.g., Opera, Fidelio).
- Ability to work in a fast-paced environment handling multiple tasks.
- Knowledge of luxury guest service standards.
If interested, apply now We look forward to hearing from you
Care Connects us at Hyatt — we open doors, welcome you, and care.
Benefits include:
- Long-term career growth opportunities
- A motivated, connected team
- 12 complimentary nights per year at Hyatt properties worldwide, plus colleague discounts
- A company that truly cares
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Hospitality
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