Operations & Guest Experience SupervisorJob Description
We are looking for an Operations & Guest Experience Supervisor to support the daily management of a premium hospitality and wellness-focused destination dedicated to immersive experiences, corporate retreats, and transformational events.
We are seeking a highly responsible, autonomous, and hands-on professional with strong critical thinking and on-the-ground leadership skills.
This project welcomes both national and international guests seeking meaningful experiences centred around wellbeing, personal development, human connection, and memorable shared moments.
This role is essential to ensure that procedures are followed, teams operate in alignment, and guests consistently receive an exceptional level of service and attention to detail.
Responsibilities:
Operations & Quality
● Supervise the daily operations of guest-facing areas including reception, lounge spaces and guest flow management;
● Ensure compliance with operational procedures and service standards;
● Make sure all spaces, materials, and teams are fully prepared for each shift;
● Identify operational gaps, propose improvements, and implement practical solutions.
Shift & Team Management
● Coordinate and oversee team performance during each shift;
● Provide continuous and constructive feedback focused on constant improvement;
● Promote a culture of accountability, efficiency, and high standards.
Guest Experience
● Ensure a consistent, professional, and attentive experience for all guests;
● Handle issues and unexpected situations with autonomy, empathy, and a solution-oriented mindset;
● Identify opportunities to enhance guest experience and perceived value.
Management Support
● Act as a direct operational support to management;
● Assist in structuring more efficient processes and daily routines;
● Communicate clearly and objectively what is working, what is not, and what can be improved.
Requirements:
● Previous experience in operations, hospitality, wellness, hotel management, or similar roles;
● Excellent communication skills in Portuguese and English (additional languages are a plus);
● Strong sense of responsibility, organization, and attention to detail;
● Practical leadership skills and strong teamwork abilities;
● Proactive, solution-driven, and hands-on profile;
● Availability to work shifts, weekends, and public holidays;
● Genuine interest in wellness, experiential hospitality, corporate retreats, and premium guest experiences.
Location
● Mafra – Gradil, Portugal
What We Offer
● Integration into a young and dynamic team;
● Initial and ongoing training;
● Positive and professional work environment;
● Competitive compensation according to role and experience;
● Meals provided on site;
● Internet access;
● Free parking.
Applications: hr@doma.pt