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Field operations supervisor

Porto
Pubinno
Coordenador
Anunciada dia 15 junho
Descrição

PstrongThe Mission /strong /ppTo serve as the frontline champion of our partnership with Super Bock Group. This role ensures that every deployment is executed with precision, every piece of equipment is optimized for performance, and every stakeholder, from corporate leadership to the local bar owner—receives world-class service through data-driven action and physical presence. /ppbr / /ppstrongCore Responsibilities /strong /ppstrong1. Data-Driven Diagnostics /strong /pullistrongDaily Performance Audit: /strong Start every day by analyzing the strongPubinno Pro App /strong to review the previous 24 hours of performance across all active locations. /lilistrongProactive Intervention: /strong Identify and resolve unusual behaviors immediately (e.G., offline devices or zero sales). Contact the responsible parties to provide remote support and implement preventative measures to ensure issues do not recur. /li /ulpbr / /ppstrong2. Deployment Route Optimization /strong /pullistrongEnd-to-End Oversight: /strong Manage the physical rollout of equipment across the PT market, ensuring deadlines are met and installations meet technical specifications. /lilistrongStrategic Route Execution: /strong Maintain a disciplined daily visit schedule to perform on-site audits, ensuring hardware is positioned for maximum visibility (placement, glassware usage, branding etc.) and operational efficiency. /li /ulpbr / /ppstrong3. Customer Success Sales Synergy /strong /pullistrongJoint Business Development: /strong Collaborate directly with the strongSuper Bock Group (SBG) Sales Team /strong on visits to new potential clients to demonstrate the technological edge of the equipment. /lilistrongThe "FB" Connection: /strong Act as the solo primary point of contact for existing Horeca clients, providing periodic follow-ups to ensure they are getting the full use of the equipment's features. /li /ulpbr / /ppstrong4. Operational Excellence Event Activation /strong /pullistrongCrisis Management: /strong Provide "always-on" support, managing troubleshooting and urgent requests (including late-night calls) to minimize downtime. /lilistrongEvent Leadership: /strong Lead the technical setup and live-monitoring for SBG-sponsored festivals and activations, remaining on-site to ensure a seamless experience for both the partner and the consumer. /lilistrongFeedback Loop: /strong Funnel real-world insights from the Portuguese market back to the product and leadership teams to drive continuous improvement. /li /ulpbr / /ppstrongThe Ideal Candidate Profile /strong /pullistrongIndustry Veteran: /strong Deep experience in the Portuguese FB or FMCG sector. /lilistrongRoad Warrior: /strong Highly mobile and comfortable with constant travel and a route-based lifestyle. /lilistrongTech-Savvy Analyst: /strong Comfortable using data apps (Pubinno Pro) to drive daily decisions and explain technical benefits to non-technical users. /lilistrongAvailability: /strong Dedicated to the "hospitality lifestyle," including evening support and weekend event presence. /li /ulpbr / /ppstrongKey Performance Indicators (KPIs) /strong /pullistrongUptime Response Time: /strong Minimizing "offline" / "passive" duration of the technology through proactive morning app checks. /lilistrongDeployment Velocity: /strong Meeting agreed-upon installation timelines for new SBG accounts. /lilistrongEquipment Adoption: /strong Increasing the "Full Feature Usage" metrics per site via on-site training and optimization. /li /ulpbr / /ppstrongWhat's in It For You? /strong /pullistrongBe the Architect of Innovation: /strong You aren't just following a manual; br / you are the primary link between Silicon Valley tech and the Portuguese market. Your feedback directly shapes our global product roadmap. /lilistrongElite Partnership: /strong Work at the highest level with strongSuper Bock Group /strong, gaining exposure to one of the most prestigious beverage leaders in Europe. /lilistrongAutonomy Ownership: /strong We trust you to own drive the PT market. /lilistrongCutting-Edge Tech Stack: /strong Get hands-on experience with the world’s most advanced AI-powered draft systems and robotics. /lilistrongFront-Row Seat to the Action: /strong From the biggest music festivals in Portugal to the trendiest Horeca spots, you’ll be at the center of the country’s vibrant hospitality culture. /lilistrongGrowth Potential: /strong As Pubinno expands across the Iberian Peninsula, your role and influence within the company will grow alongside it. /li /ulpbr / /p

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