Company Description
Victoria Golf Resort & Spa Managed by Accor
Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve
About
Fairmont Hotels & Resorts
Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Reporting to the Outlet Manager, responsibilities and essential functions include, but are not limited to:
• To ensure that all responsible service of alcohol procedures are practiced at all times
• Greets guests and escorts them to tables
• Trains and monitors Servers and ensures service standards are met
• Ensures accurate recording and verification of Team Members time records
• Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Completes the Bar log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximize profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel's appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Greet all guests and escort them to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Supervise bar set-up, cleanliness, stock levels, and service preparation.
• Promote guest satisfaction and loyalty by providing memorable experiences.
• Maintain knowledge of international drink trends and introduce innovative cocktails.
• Monitor stock levels, order supplies, and manage supplier relationships.
• Implement cost control procedures and minimize wastage.
• Conduct regular inventory checks and ensure accurate stock records.
• Ensure compliance with local licensing laws and hotel policies.
• Maintain hygiene and safety standards in accordance with health regulations.
Qualifications
• Degree/Diploma in Hospitality Management or related field (preferred).
• Minimum 3–5 years of experience as a Bar Supervisor or in a similar leadership role within a luxury hotel or high-end venue.
• Strong knowledge of wines, spirits, cocktails, and bar operations.
• Proven track record in staff management, cost control, and guest satisfaction.
• Exceptional leadership and team management skills.
• Strong interpersonal and communication abilities.
• Creativity in beverage menu development and promotions.
• Financial acumen and analytical thinking.
• Ability to work under pressure and adapt to changing demands.
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.