Your new CompanyAn innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an CS Export Sales Ops Supervisor (m/f/d) - English Speaker.Your new roleAs a dynamic and strategic leader with extensive experience in customer service, order management, and international logistics, you’ll play a key role in supporting commercial success for international order management and logistics operationsSupport high-performing Customer Care and Export Sales Operations teams.Oversee time sensitive daily operations including phone and order entry queues (OnBase, Ring Central), workload balancing, and SLA’s management;Manages and resolves escalated calls and complex customer issues to ensure long-term satisfaction;Tracks and reports key metrics including order accuracy, customer satisfaction surveys, QA audits, voice activities, product complaints, training and compliance;Supports LATAM, EMEA, APAC sales teams and international hubs with order processing, inventory allocation, and shipping compliance;Ensures accurate export documentation and compliance with changing customs and trade regulations;Provides ongoing SOP training and organizational updates;Acts as a liaison between internal teams (Sales, AR, IT, Manufacturing) and external partners (customers, brokers).What you need to be successfulBachelor’s degree in related field, or equivalent work experience, preferred;5+ years proven experience in customer service, delivering high-quality support and client satisfaction;2+ years in a leadership or management role, effectively guiding teams and driving performance;English native or C2 minimum, French and / Spanish highly advantageous;Experience working with MS Office, Oracle, Agile and Salesforce required. Excel and PowerBi experience preferred;Excellent verbal and written communication skills with well developed inter-personal and leadership skills.What the company can offer youHybrid working model;Annual Bonus;Meal Allowance;Health Insurance;Enjoy stability and resources provided by a well-established, fast growing multinational company.