As Activities Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives.
This includes participating in our Mission Wellness activities.
Sustainability
Sustainability is at the core of everything we do at Six Senses.
As Activities Supervisor, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic.
I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
Out of the Ordinary
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories.
I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar.
I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
Operational Ownership
In this role, I will assume full responsibility for the efficient operation of Activities department to provide exceptional products and services within Six Senses brand operating standards and budget.
I will work strategically with the Resort Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.
I will support an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity.
My scope of work includes:
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
Focus on the rejuvenation of the Activities department.
Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
Responsible for inspecting the Activities department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
Plan a robust business plan for the Activities department.
Responsible for monthly inventory.
Follow pricing guidelines given set by the property.
Thorough knowledge of all facilities and services offered by the property.
Ensure of the updating guest history profile.
Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
Ensure that all activities within the department are carried out ethically, honestly and within the parameters of local law.
Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
Prepare and submit legally required and confidential documentation related to the operation.
Complete accurately all corporate reporting requirements for the role.
Attend or conduct the designated meetings and briefings as instructed by my manager
Perform any additional duties given to me by my manager.
People Management
As Activities Supervisor, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team.
I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.
Recruitment of the right people is intrinsic to delivering the Six Senses standard of service.
I will work closely with Human Resources in identifying potential internal and external candidates
I will identify high potential talent for development in the department and ensure that there are Individual Development Plans that are well executed.
I will always behave in a professional manner and set an example to all.
I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
Responsible Business
All activities will be carried out ethically, honestly and within the parameters of local law.
I will ensure a safe and secure environment for guests, hosts and property assets in compliance with property or owner's policies and procedures and regulatory requirements.
I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses.
Accountability
I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the company's prominent position within the market.
I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.
I also have the ability to engage in a wide array of high-profile business and social community activities.
Skills and Experience
To execute the position of Activities Supervisor, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.
I possess a minimum of a Bachelor's degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.
Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook.
I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies.
I have an
excellent command of written and spoken
Portuguese
and
English
and
in possession of the legal right to work and live in Portugal as well as a valid Portuguese or EU driver ´s license.
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