Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products, Services, Tools, and Required Regulatory Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution.
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities, ensuring processes and procedures are completed promptly and consistently, aligned with company goals and regulatory requirements.
Skills required include influencing & persuasion, interpersonal, planning & organizing, team working, and excellent written & verbal communication skills.
FedEx was built on a philosophy that puts people first, which we take seriously. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies and has been recognized as one of the top 10 World’s Most Admired Companies by Fortune magazine. We serve over 220 countries and territories daily, delivering transportation and business solutions through our outstanding team members dedicated to making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx. We care for our people, who in turn deliver impeccable service, earning us customer loyalty and profitability. Profits are reinvested into the business and our people, fostering innovation and high-quality service. Our success is rooted in our people, supported by a work environment that encourages innovation and values contributions.
Our Culture
Our culture influences our behaviors, actions, and activities worldwide. It has been central to our success since the 1970s. While others can replicate our systems and infrastructure, our unique culture remains a key differentiator in the global marketplace.
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