Key Job Responsibilities
* Drive the customer service team to ensure calendar management and analysis align with business strategy;
* Promote a strategic mindset within the customer and production planning team to meet logistics objectives;
* Encourage proactive communication with customers for proper follow-up on demands;
* Support planners in making analyses over demand variations;
* Ensure regular oversight of master data in ERP systems to maintain alignment with company strategy;
* Approve special transports organized by BorgWarner to customers if necessary;
* Act as first level of escalation for issues involving customers and production planning;
* Monitor customer on-time delivery performance;
* Continuously analyze and improve planning tools to ensure they reflect current business needs;
* Monitor work-in-process and finished goods inventory;
* Manage the production planning team;
* Assure execution of weekly master production plan and analyze production mix attainment;
* Coordinate production planning activities with other departments;
* Ensure monthly production targets are met as defined in SIOP;
* Define strategy for a leveled production plan and create scheduling logic in all production processes;
* Perform mid and long-term analysis on overall capacity to define 18-month production forecast;
* Ensure correct SAP parametrization to assure inventory control;
* Develop a culture characterized by good professional ethics and involvement among employees;
* Comply with environmental, health and safety, quality, and productivity standards;
* Respect workplace safety and cleanliness rules.
Requirements
* Bachelor's degree in Management, Engineering, Logistics or equivalent field required;
* Minimum of 3 years' experience in customer or production planning within an automotive production environment;
* Previous experience in automotive and/or EMS industries considered a strong advantage;
* Proven negotiation skills a plus;
* Proficiency in ERP systems (specially SAP);
* Proficient in Microsoft Office Suite;
* Familiarity with Lotus Notes, eRFQ tools, and web-based intranet systems;
* Demonstrates proactive, flexible, and enthusiastic approach to learning and continuous improvement;
* Strong leadership skills with ability to manage and develop team;
* Excellent analytical and critical thinking abilities;
* Highly organized, with structured approach to problem-solving;
* Exceptional communication and interpersonal skills;
* Capable of working under pressure, managing multiple priorities, and meeting deadlines;
* Able to work independently with minimal supervision, while also being a collaborative team player;
* Self-motivated and self-directed, capable of setting tactical and strategic priorities;
* Fluency in English and Portuguese required (French and/or German a plus);
* Willingness and availability to travel as needed.