Company Description
Victoria Golf Resort & Spa Managed by Accor
The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, complemented by touches that celebrate the property's local culture – positioning the hotel at the heart of the local community and destination.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Reporting to the Director of Food & Beverage, responsibilities and essential functions include, but are not limited to:
Monitor, observe and assist in evaluating team member performance
To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Assist in monitoring inventory and inventory control
To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
Ensure LQA and Fairmont Standards are met at all times
Consistently offer professional, friendly, and engaging service
Supervise (manage, train, motivate, recognize, and develop) the restaurant team
Demonstrate autonomy and ensure clear communication within the team and with other departments
Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
Monitor all equipment used in the department (functionality, cleanliness, organization)
Ensure restaurant is always clean and presentable, even when not in use
Ensure proper clearing and resetting of restaurant spaces at the end of each day
Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
Handle guest requests or complaints promptly, respectfully, and according to procedures
Ensure team members are informed of hotel and local events
Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
Attend weekly departmental meetings
Know, apply, and ensure the application of technical and emotional LQA standards
Check staff grooming daily and ensure team cleanliness and appearance
Commit to quality service, discretion, and honesty
Maintain a professional attitude, smile, and stay calm at all times
Comply with ergonomic work standards, health & safety rules, and hygiene regulations
Follow departmental and company policies, procedures, and service standards
Perform any other duties as assigned
Qualifications
Minimum 3 years' experience in food & beverage service
Minimum 1 year in a supervisory role
Fluent in Portuguese and English
Additional language is an asset
Recognized diploma in F&B service
Experience in 4* or 5* hospitality is a plus
Strong leadership skills
Familiarity with POS system is a plus
Knowledge of wine service and oenology
Ability to manage large-scale events
Excellent communication and organizational skills
Strong problem-solving abilities
Proven experience in team management (recognition, discipline, coaching)
Highly responsible and reliable
Ability to perform well under pressure in a fast-paced environment
Team player with strong interpersonal skills
Guest-oriented mindset, able to remain calm and courteous at all times
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.