PstrongOperations Guest Experience SupervisorJob Description /strong /ppbr / /ppWe are looking for an strongOperations Guest Experience Supervisor /strong to support the daily management of a premium hospitality and wellness-focused destination dedicated to immersive experiences, corporate retreats, and transformational events. /ppWe are seeking a highly responsible, autonomous, and hands-on professional with strong critical thinking and on-the-ground leadership skills. /ppThis project welcomes both national and international guests seeking meaningful experiences centred around wellbeing, personal development, human connection, and memorable shared moments. /ppThis role is essential to ensure that procedures are followed, teams operate in alignment, and guests consistently receive an exceptional level of service and attention to detail. /ppbr / /ppstrongResponsibilities: /strong /ppstrongOperations Quality /strong /pp● Supervise the daily operations of guest-facing areas including reception, lounge spaces and guest flow management; br / /pp● Ensure compliance with operational procedures and service standards; br / /pp● Make sure all spaces, materials, and teams are fully prepared for each shift; br / /pp● Identify operational gaps, propose improvements, and implement practical solutions. /ppstrongShift Team Management /strong /pp● Coordinate and oversee team performance during each shift; br / /pp● Provide continuous and constructive feedback focused on constant improvement; br / /pp● Promote a culture of accountability, efficiency, and high standards. /ppstrongGuest Experience /strong /pp● Ensure a consistent, professional, and attentive experience for all guests; br / /pp● Handle issues and unexpected situations with autonomy, empathy, and a solution-oriented mindset; br / /pp● Identify opportunities to enhance guest experience and perceived value. /ppstrongManagement Support /strong /pp● Act as a direct operational support to management; br / /pp● Assist in structuring more efficient processes and daily routines; br / /pp● Communicate clearly and objectively what is working, what is not, and what can be improved. /ppbr / /ppstrongRequirements: /strong /pp● Previous experience in operations, hospitality, wellness, hotel management, or similar roles; br / /pp● Excellent communication skills in Portuguese and English (additional languages are a plus); br / /pp● Strong sense ofresponsibility, organization, and attention to detail; br / /pp● Practical leadership skills and strong teamwork abilities; br / /pp● Proactive, solution-driven, and hands-on profile; br / /pp● Availability towork shifts, weekends, and public holidays; br / /pp● Genuine interest in wellness, experiential hospitality, corporate retreats, and premium guest experiences. /ppbr / /ppstrongLocation /strong /pp● Mafra – Gradil, Portugal /ppbr / /ppstrongWhat We Offer /strong /pp● Integration into a young and dynamic team; br / /pp● Initial and ongoing training; br / /pp● Positive and professional work environment; br / /pp● Competitive compensation according to role and experience; br / /pp● Meals provided on site; br / /pp● Internet access;br / /pp● Free parking. /ppbr / /ppApplications: /p