Job Overview
We are seeking a highly skilled and experienced Multilingual Team Supervisor to join our diverse team. As a leader, you will be responsible for managing shifts, allocating tasks to associates, and driving skill development through training programs.
You will also be expected to meet quality scores, innovate processes, consistently meet productivity parameters, set clear objectives, and communicate effectively with the team.
Responsibilities
* Daily shift management
* Task allocation to associates
* Skill development through self-improvement or training
* Meeting quality scores and process innovation
* Consistent productivity and SLA achievement
* Setting clear objectives and team alignment
* Effective communication of expectations and feedback
* Recognizing and rewarding good performance
* Ensuring compliance with company policies and procedures
* Supporting team members in meeting individual targets and KPIs
* Generating reports on team performance
* Stakeholder management
Requirements
* Graduate degree in any field
* Excellent French, Spanish, and English communication skills
* Minimum 3 years of experience in leadership or management roles
* Experience handling complaints and working with cross-functional teams
* Experience with SAP or similar CRM applications
Skills Required
* Ability to work under pressure and manage multiple tasks
* Proficiency in Microsoft Office (Excel & PowerPoint)
* Knowledge of industry best practices and trends for team management
* Situational awareness and critical thinking abilities
* Attention to detail and professionalism
* Analytical and decision-making skills
* Organizational, time, and workflow management skills