Job Title: Spanish Call Center Supervisor (Onsite/Hybrid) – LisbonLocation: Lisbon, PortugalWork Type: Full-timeWork Arrangement: Onsite & Hybrid options availableAbout the Role:We are seeking a Spanish-speaking Call Center Supervisor to lead and inspire a team of customer service agents in our Lisbon office.
In this role, you'll manage day-to-day operations, support team development, and ensure high-quality service delivery to our Spanish-speaking customer base.If you are a people-oriented leader with experience in customer service environments and a passion for coaching teams toward success, we'd love to hear from youKey Responsibilities:Supervise, coach, and motivate a team of Spanish-speaking call center agentsMonitor team performance against KPIs such as quality, productivity, and customer satisfactionHandle escalated customer issues and support resolution processesConduct regular one-on-one meetings, performance reviews, and team briefingsEnsure adherence to company policies, procedures, and quality standardsSupport onboarding and continuous training of new and existing team membersPrepare reports and provide feedback to management on team performance and improvement areasFoster a positive, collaborative, and high-performing team environmentRequirements:Fluent in Spanish (C2 level) – written and spokenStrong English communication skills (B2 level or higher)Proven experience as a Team Leader or Supervisor in a call center or customer service environmentExcellent leadership, communication, and conflict-resolution skillsAbility to motivate and develop a diverse teamStrong organizational and multitasking abilitiesFamiliarity with call center tools and reporting systems (e.g., Zendesk, Talkdesk, Salesforce)Eligibility to work in Portugal (EU citizen or valid work visa)What We Offer:Competitive salary with potential performance-based bonusesFlexible hybrid work model (after onboarding)Private health insuranceTraining and leadership development programsA collaborative and multicultural team environmentModern office space located in central LisbonCareer growth and internal mobility opportunitiesRegular team-building events and perksWorking Hours:Full-time: 40 hours/weekMonday to Friday (some flexibility may be required depending on team schedule)