The Front Office Assistant Manager role is a pivotal position within the hotel's operations, responsible for overseeing daily front office activities and ensuring exceptional guest service.
Key Responsibilities:
* Oversight of front office functions to maintain adherence to established policies and standards.
* Addressing guest complaints and resolving issues to enhance overall satisfaction.
* Management of scheduling and staff performance, including training and mentoring team members.
* Monitoring room inventory and allocating rooms according to guest preferences.
* Maintenance of confidentiality and accuracy in handling guest information within systems.
* Ensuring quality standards are fully met by the team.
* Collaboration with other departments to ensure seamless guest experiences.
Qualifications:
* Prior experience in front office management or hospitality management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Flexibility to work varied shifts, including weekends and holidays.
* Well-organized approach to managing multiple tasks simultaneously.
* Fluency in languages such as English.
* Eligibility to work in the designated location.
About the Opportunity:
This role offers the chance to be part of a global collection of iconic hotels, trains, and river cruises creating exceptional experiences worldwide. As a member of our properties, you join a history-rich family of hotels and breathtaking destinations where employees are at the heart of the organization's experience.