Social network you want to login/join with:
Spanish Call Center Supervisor Lisbon, Lisboa
Client:
Cbt
Location:
Lisboa, Portugal
Job Category:
Other
-$0-0/monthly
EU work permit required:
Yes
Job Views:
4
Posted:
19.04.2025
Expiry Date:
03.06.2025
Job Description:
Job Title: Spanish Call Center Supervisor (Onsite/Hybrid) – Lisbon
Location: Lisbon, Portugal
Work Type: Full-time
Work Arrangement: Onsite & Hybrid options available
About the Role:
We are seeking a Spanish-speaking Call Center Supervisor to lead and inspire a team of customer service agents in our Lisbon office. In this role, you'll manage day-to-day operations, support team development, and ensure high-quality service delivery to our Spanish-speaking customer base.
If you are a people-oriented leader with experience in customer service environments and a passion for coaching teams toward success, we'd love to hear from you
Key Responsibilities:
1. Supervise, coach, and motivate a team of Spanish-speaking call center agents
2. Monitor team performance against KPIs such as quality, productivity, and customer satisfaction
3. Handle escalated customer issues and support resolution processes
4. Conduct regular one-on-one meetings, performance reviews, and team briefings
5. Ensure adherence to company policies, procedures, and quality standards
6. Support onboarding and continuous training of new and existing team members
7. Prepare reports and provide feedback to management on team performance and improvement areas
8. Foster a positive, collaborative, and high-performing team environment
Requirements:
1. Fluent in Spanish (C2 level) – written and spoken
2. Strong English communication skills (B2 level or higher)
3. Proven experience as a Team Leader or Supervisor in a call center or customer service environment
4. Excellent leadership, communication, and conflict-resolution skills
5. Ability to motivate and develop a diverse team
6. Strong organizational and multitasking abilities
7. Familiarity with call center tools and reporting systems (e.g., Zendesk, Talkdesk, Salesforce)
8. Eligibility to work in Portugal (EU citizen or valid work visa)
What We Offer:
1. Competitive salary with potential performance-based bonuses
2. Private health insurance
3. Training and leadership development programs
4. A collaborative and multicultural team environment
5. Modern office space located in central Lisbon
6. Career growth and internal mobility opportunities
7. Regular team-building events and perks
Working Hours:
Full-time: 40 hours/week
Monday to Friday (some flexibility may be required depending on team schedule)
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr