Job Description
Reporting to the Director of Food & Beverage, responsibilities and essential functions include, but are not limited to:
* Monitor, observe and assist in evaluating team member performance
* To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
* To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
* Ensure compliance with health, safety, sanitation and alcohol awareness standards
* Assist in monitoring inventory and inventory control
* To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
* Ensure LQA and Fairmont Standards are met at all times
* Consistently offer professional, friendly, and engaging service
* Supervise (manage, train, motivate, recognize, and develop) the restaurant team
* Demonstrate autonomy and ensure clear communication within the team and with other departments
* Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
* Monitor all equipment used in the department (functionality, cleanliness, organization)
* Ensure restaurant is always clean and presentable, even when not in use
* Ensure proper clearing and resetting of restaurant spaces at the end of each day
* Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
* Handle guest requests or complaints promptly, respectfully, and according to procedures
* Ensure team members are informed of hotel and local events
* Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
* Attend weekly departmental meetings
* Know, apply, and ensure the application of technical and emotional LQA standards
* Check staff grooming daily and ensure team cleanliness and appearance
* Commit to quality service, discretion, and honesty
* Maintain a professional attitude, smile, and stay calm at all times
* Comply with ergonomic work standards, health & safety rules, and hygiene regulations
* Follow departmental and company policies, procedures, and service standards
* Perform any other duties as assigned
Qualifications
* Minimum 3 years' experience in food & beverage service
* Minimum 1 year in a supervisory role
* Fluent in Portuguese and English
* Additional language is an asset
* Recognized diploma in F&B service
* Experience in 4* or 5* hospitality is a plus
* Strong leadership skills
* Familiarity with POS system is a plus
* Knowledge of wine service and oenology
* Ability to manage large-scale events
* Excellent communication and organizational skills
* Strong problem-solving abilities
* Proven experience in team management (recognition, discipline, coaching)
* Highly responsible and reliable
* Ability to perform well under pressure in a fast-paced environment
* Team player with strong interpersonal skills
* Guest-oriented mindset, able to remain calm and courteous at all times
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.