PstrongWhere will you work? /strong /ppAt Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies. With over 15 years of experience, we select professionals with diverse specializations. We also offer RPO services to optimize talent acquisition in companies. On this occasion, one of our leading clients in the industrial sector is looking for a Billing Supervisor with a native or bilingual German level in Porto. /ppbr / /ppstrongWhat will you do? /strong /pulliWhat you will enjoy doing: /liliYou will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups. /liliKPI's analysis and reporting of results. /liliDaily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual. /liliCreation and maintenance of internal work instructions and support materials. /liliSelection of personnel, initial training for new hires and continuous training. /liliEnsure compliance with operational standards, quality and GDPR. /liliMaintenance and update of internal procedures of the Department. /liliCoordination with different business areas to ensure alignment of processes/procedures. /liliAgents support and resolution of doubts regarding procedures. /liliCoordination with team leaders in Spain regarding work schedules, task monitoring and absentee control. /li /ulpbr / /ppstrongWho are we looking for? /strong /pulliYou are the perfect candidate if you have: /liliYou have a Bachelor Degree or provable previous experience in a similar role. /liliYou have worked in a Contact Center for at least 5 years, with 2 years managing teams. /liliYour have a fluent level in German and English. /liliExtensive knowledge of Microsoft Office Tools (Advanced Excel is a must). /liliPrevious experience with call management telephony platforms and CRMs. /liliAvailability to do Stand By shifts on rotation Saturdays and bank holidays. /liliStrong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects. /li /ulpbr / /ppstrongWhat do we offer? /strong /pulliAn attractive salary with a language bonus! /liliMany opportunities to grow and develop yourself professionally. /liliMeal allowance. /liliHealth insurance. /liliPsychological support for employees. /liliOpportunity to work hybrid. /liliBonus based on performance. /liliAre you interested in this challenge and think you fit the profile? We would love to meet you! If this isn't for you but you know someone who might be interested, please feel free to share this opportunity. /li /ul