Supervisor for Nespresso – French speaker Customer Service Supervisors are the leaders responsible for developing teams to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction, and any other relevant key operational metrics.
The Supervisor should do this by providing guidance, coaching, support, motivation, and education on a day-to-day basis.
For this position, the supervisor will work with CRC experts.
Supervisors are responsible for their team's success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.
Are you ready for the challenge?
What you'll do Act with initiative, make things happen and accept responsibility for the results; Lead and motivate employees to meet and exceed personal targets and team SLA's (e.G.
productivity & quality); Measure and improve the productivity of the team; Communicate effectively with team members and stakeholders within the business; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company; Conduct regular one-to-ones, team meetings, and performance reviews; Monitor and manage staffing, capacity, and work distribution ensuring optimum productivity, efficiency, and workflow management; Identify risks and put appropriate mitigation measures in place; Encourage andpromote employee wellbeing through active participation in wellness activities and other initiatives; Ensure all Teleperformance processes, procedures, and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.
; Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document.
What you'll need High School Degree (mandatory); Fluency in French (mandatory); Fluency in English (mandatory); Fluency in Dutch (plus); Customer Service Support B2C/B2B experience (mandatory); Experience with Team Management (preferential); Experience with CRM (preferential); Team player with strong solving and conflict management skills.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
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