Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott International, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Do you have experience as a Front Desk Manager and are looking for a new career opportunity? Would you like to be part of the team opening a unique hotel in Lisbon under the renowned Tribute Portfolio by Marriott brand? We are looking for you
At Tribute Portfolio Miraparque, we believe in talent and people. We are embarking on a new project with an innovative approach, seeking motivated, dynamic individuals eager to join a team that values both professional growth and well-being and collaboration.
Our hotel will feature 100 rooms, each designed with a unique concept that varies from one Tribute hotel to another, always aiming to provide comfort, style, and a memorable experience. The rooms reflect Tribute's philosophy, focusing on perfection in every detail and ensuring that every guest enjoys personalized service tailored to their needs.
Guests will also enjoy an exclusive bar with a terrace and breathtaking city views, creating the perfect setting for live music and unique events.
Why join us?
Develop your career in a newly opened hotel in one of Europe's most iconic destinations.
Experience a culture of innovation and excellence: local elegance with the distinctive Tribute Portfolio touch.
What we need from you:
-Previous experience in hotel front desk operations.
-Essential experience in Marriott chain hotels.
-Knowledge and use of Marriott digital tools:
Opera, Empower GXP, Mobile Guest Services, DLZ (Digital Learning Zone), and internal training programs.
-Familiarity with hotel loyalty programs.
-Native or fluent Portuguese and advanced English; other languages are a plus.
-Exceptional communication, leadership, and customer service skills.
-Ability to resolve issues quickly, diplomatically, and professionally.
-Professional appearance, positive attitude, and a continuous improvement mindset.
Your roles and responsibilities:
*Opening Procedures and Standardization
-Create manuals and procedures based on brand and hotel policy.
-Implement hotel opening procedures and standards, ensuring operational integration.
-Train teams in these procedures, ensuring adoption as departmental and company policy.
-Ensure teams complete mandatory Marriott trainings and track compliance.
-Lead departmental meetings to communicate hotel updates and follow up on departmental objectives.
*Staff Supervision and Management
-Coordinate and supervise the front desk team.
-Promote continuous training and team development aligned with Marriott values and standards.
-Manage team schedules, vacations, and absences.
*Guest Services
Ensure personalized, high-quality guest service.
Handle complaints and incidents effectively and professionally.
Supervise VIP services, amenities, and special requests.
*Reservation Management
-Oversee the reservations system and room availability.
-Manage overbooking situations and upgrades.
-Ensure compliance with cancellation and no-show policies.
*Administrative Control
Ensure accurate billing in accordance with Marriott standards.
Verify cash reconciliations, closings, and collections.
Supervise daily reports on occupancy, ADR, and reimbursements.
*Interdepartmental Collaboration
-Coordinate effectively with Housekeeping, Maintenance, F&B, and other departments.
-Participate in operational meetings.
-Support guest events and special needs.
*Service Quality
-Regularly audit departmental processes to identify areas for improvement.
-Implement initiatives to enhance guest satisfaction.
-Ensure compliance with Marriott Brand Standards.
*Regulatory Compliance
-Ensure compliance with internal hotel and Marriott policies.
-Guarantee adherence to local legal regulations, data protection (GDPR), and safety standards.
Conditions and Benefits
-Direct and stable employment contract.
-Full-time work with consecutive shifts.
-Opportunities for internal promotion.
-Exclusive discounts on accommodation, food, and beverages for you and your family.
-Continuous learning and development opportunities.
-Recognition and incentive programs.
- Collaborative and dynamic work environment.
What we need from you:
-Previous experience in hotel front desk operations.
-Essential experience in Marriott chain hotels.
-Knowledge and use of Marriott digital tools:
Opera, Empower GXP, Mobile Guest Services, DLZ (Digital Learning Zone), and internal training programs.
-Familiarity with hotel loyalty programs.
-Native or fluent Portuguese and advanced English; other languages are a plus.
-Exceptional communication, leadership, and customer service skills.
-Ability to resolve issues quickly, diplomatically, and professionally.
-Professional appearance, positive attitude, and a continuous improvement mindset.
Conditions and Benefits
-Direct and stable employment contract.
-Full-time work with consecutive shifts.
-Opportunities for internal promotion.
-Exclusive discounts on accommodation, food, and beverages for you and your family.
-Continuous learning and development opportunities.
-Recognition and incentive programs.
- Collaborative and dynamic work environment.
This company is an equal opportunity employer.
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