Job Title:
Service Representative (Portuguese-speaking) - Automotive Brand
Experience the power of a game-changing career
We are a global technology and services leader supporting well-known brands worldwide, including in Portugal. We help these brands improve their businesses with innovative technology and solutions, operating in over 70 countries. Recognized for our company culture and growth opportunities, we are committed to employee development and success.
If you are looking to grow and be inspired, as a Customer Service Representative for an Automotive Brand in Portugal (On-site), you will ensure performance goals are met across all operations, fulfilling client expectations related to quality, efficiency, and customer experience improvements.
Career growth and personal development
We provide comprehensive training, cutting-edge technology, and ongoing support to help you succeed. At Concentrix, many of our managers and leaders have been promoted from within. We also offer free learning and leadership programs to help you build the career you envision.
What you will do in this role
* Respond to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm. Document interactions, resolutions, and follow-ups accurately in the CRM system.
* Collaborate with colleagues to enhance the customer experience.
* Stay updated on products, policies, and services to provide accurate information.
* Show warmth and enthusiasm in every customer interaction.
* Use your automotive and digital product knowledge to troubleshoot and resolve issues effectively.
Your qualifications
* Fluent in Portuguese (C1 written and oral) and proficient in English (B2).
* At least 1 year of experience in a call center or customer service role, preferably in automotive.
* Passionate about automotive topics and digital technology.
* Strong attention to detail and organizational skills.
* Excellent problem-solving skills with a creative, solution-oriented mindset.
Even if you don’t meet all qualifications, we encourage you to apply. We will try to match you with the right role.
What’s in it for you
* Work with a reputable automotive company committed to quality and customer satisfaction.
* Full-time position with indefinite contract options based on experience and needs.
* Competitive salary and performance bonuses.
* On-site work in Braga, Portugal.
* Referral bonus opportunities.
* Paid training on the company and project.
* Career development programs, courses, and language classes.
Experience the best version of you!
If this opportunity aligns with your career goals, we want to hear from you. Apply today and join over 440,000 professionals worldwide who call Concentrix their employer of choice.
Concentrix is an equal-opportunity employer
We are committed to diversity and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, nationality, disability, or other protected classes.
Eligibility to work
Only candidates legally authorized to work in Portugal will be considered, in accordance with Portuguese law.
Location:
PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro
Language Requirements:
Portuguese (Required)
Time Type:
Full-time
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