Join to apply for the Social Media Coach for Beauty Brand role at TP
Join to apply for the Social Media Coach for Beauty Brand role at TP
Do you have a passion for beauty and cosmetics, thrive in a digital-first environment, and love building exceptional customer experiences on social media?
We’re looking for a Social Media Coach to join our growing customer social engagement team for a leading global beauty brand. In this role, you’ll guide a talented team that engages with customers on social media platforms ensuring our client’s brand is represented with professionalism, empathy, and flair.
What You’ll Be Doing
* Guide and motivate a team of customer service agents handling social media interactions
* Provide regular coaching and performance feedback
* Enhance the brand's presence and engagement through community management
* Ensure high-quality, timely responses to customer inquiries across social platforms
* Handle escalations and resolve complex issues with care
* Track performance metrics and implement continuous improvements
* Ensure adherence to brand tone and social media guidelines
* Manage crisis situations swiftly and professionally.
What We’re Looking For
* Experience in social media community management – mandatory;
* Coaching experience in customer service or digital engagement;
* Strong communication, problem-solving, and crisis management skills;
* A natural affinity for social platforms – prior influencer experience or +1K followers is a plus!
What We Offer
* You will work with one of the world’s top beauty and cosmetics brands;
* Health insurance, language classes, sports activities & more.
* A creative, collaborative, and multicultural work environment;
* Ongoing training and development opportunities;
* Modern offices, centrally located with great transport links;
* Free healthy meals (soup, salad, bread, fruit) served in our canteens.
Apply today and help shape the beauty industry’s Social Media experience!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Other
* Industries
Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at TP by 2x
Sign in to set job alerts for “Social Media Marketing Specialist” roles.
ED170: Digital Marketing Specialist (ID)
Hospitality Marketing Manager (M/F) - Porto
Content Moderation (Spanish-speaking) - Social Media
Content Moderation (Portuguese-speaking) - Social Media
Customer Support (European Portuguese-speaking) - Social Media
Display Advertising Marketing Manager @Jobcloud
Customer Support (Spanish-speaking) - Social Media
Content Moderation (French-speaking) - Social Media
Senior Marketing Manager - Security & Compliance
Product Marketing Manager – IoT & Embedded Systems
Technical Product Marketing Manager - Cloud Infrastructure
Social Media Coach for Beauty Brand - German speaker
Remote Senior Digital Marketing Programmatic Specialist German Speaking
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr