360imprimir/BIZAY is a marketing products and services marketplace present worldwide and constantly growing due to its technological reinvention!
Our aim is to help and inspire small and medium-sized enterprises (SMEs) to have successful communications by changing the way they develop and implement their marketing strategy.Account Manager – Client Services Role Summary: Deliver results and achieve goals independently while supporting clients' strategic growth and building long-term, trust-based relationships.Understand the client's business and support their strategic growth, building long-term trust-based relationshipsPresent tailored proposals that address each client's specific needs while identifying new growth opportunitiesDefine the strategic planning of the account or clientWork closely with internal teams (marketing, product, and operations) to ensure client needs are met with excellencePossess in-depth knowledge of products, production timelines, and distribution schedules in order to accurately inform clientsHard Skills and ExperienceMS Office (Excel, Word and PowerPoint)Fluency/Native in Spanish (mandatory)2+ years of experience in account management within an SME environmentFluent in English (a plus)Mandatoy to have Industry knowledge, particularly in marketing solutions, printing, and promotional giftsAbout YouDegree in a relevant areaResilience and ability to work under pressureExcellent negotiation skills, with the ability to understand client needs and articulate value propositionsBenefits"On the job" trainingDynamic environmentEvents & Team buildingsWorkset (PC, headphones, mouse, screen)We know your name and address each other informallyCustomer Support – Client Service and Troubleshooting Provide information to customers regarding their queries and troubleshoot issues as per defined SLAs, working independently and efficiently to meet SLA and quality standards.Interact with customers on phone, email or chat to resolve their queriesImprove skill level through self-development or nominated training programs and skill verification testsMeet quality scores, SLAs and bring innovation and process improvementWork effectively in a team while encouraging others to achieve common team goalsConsistently meet or exceed all agreed productivity parameters as defined for the processQualifications & Experience Graduate in any stream.Minimum of 1 year's experience in Customer Service or Technical as Voice SupportExperience handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response timesExperience working and managing communications with multiple cross-functional teams/stakeholdersExperience with SAP or a similar CRM applicationKey SkillsTeam oriented / team playerSituational/contextual awareness with the ability to understand the impacts of one's workExcellent critical and analytical thinking abilitiesHigh attention to detail and high level of professionalismProactive, self-motivated, self-starter, minimal supervisionExcellent analytical skills and strong decision-making skills committed to resolution and complianceStrong organizational, time and workflow management skillsBenefitsPermanent contractPrivate health and life insurance from day one in the companyHybrid work modelMeal allowance on card/voucherFX Sales Retention Agent – Spanish Speaker (Regulated Broker) Location Porto, PortugalWhat We OfferAttractive base salary in the FX industry top of the market compensationGenerous housing & utility allowance – we cover your rent, bills, and moreAlready in Portugal?
You can start as soon as the next working dayCompetitive commissions – your drive determines your earningsVibrant international office environment with real growth opportunitiesWhat We're Looking ForNative or fluent Spanish speakerAt least 1 year of FX Retention experienceConfident communicator and skilled closerBased in Portugal or willing to relocate immediatelyApplication Apply today if you're already in Portugal;
you can start tomorrow.To apply for this position and explore many other exciting opportunities, visit our career page.Equality & Opportunity for All 360Imprimir/BIZAY is committed to equality and non-discrimination with all our talents.
We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination.As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status or any other protected classification, in accordance with federal, state, and/or local law.
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