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Job Description
Konecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, excellence, and innovation, with a strong commitment to people and society.
We are looking for a
Training & Quality Manager
to join a dynamic project in Lisbon. This role will be responsible for leading both
training and quality functions
, ensuring high performance standards, continuous improvement, and operational excellence across the project.
If you are a strategic thinker, people-oriented, and passionate about developing teams while driving quality standards... this opportunity is for you! ??
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Responsibilities
Lead and manage the
Training and Quality teams
, ensuring alignment with project goals
Define, implement, and continuously improve
training and quality strategies
Oversee onboarding programs, ensuring effective and consistent training delivery
Ensure compliance with
quality standards, processes, and client guidelines
Analyze performance metrics and identify
areas for improvement and optimization
Provide insights and recommendations to Operations based on quality and training data
Collaborate closely with Operations, Team Leaders, and stakeholders to drive performance
Implement and monitor
action plans, coaching frameworks, and development initiatives
Ensure consistency and calibration across teams and evaluators
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Profile
Proven experience in
Training and/or Quality management roles
within a BPO or contact center environment
Strong leadership and team management skills
Strategic mindset with strong analytical capabilities
Excellent communication and stakeholder management skills
Experience in performance management and continuous improvement methodologies
Ability to manage multiple priorities in a fast-paced environment
Results-driven with a strong sense of ownership and accountability
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What We Offer
Integration into a solid and growing international project
Leadership role with high impact on operations
Initial and continuous training
?? Competitive salary + ??? meal allowance + ??? additional benefits
Real opportunities for career growth and development
?? Join a team where your leadership drives excellence, your impact is visible, and every day brings new challenges.
#KonectaPortugal #TrainingManager #QualityManager #BPO #Leadership #Opportunity #Lisbon ??