Location: Lisboa (On-site)
Contract: B2B (1-Year)
Schedule: Monday, Tuesday & Thursday
Role Overview
We are looking for a motivated and customer-focused IT Support Technician (L1) to join our End User Computing (EUC) team. The successful candidate will provide first-line technical support for end users, ensuring the smooth operation of IT systems, devices, and applications. This includes troubleshooting, system imaging and recovery, user account management, and incident resolution via a ticketing system.
Key Responsibilities
* Provide first-level technical support (onsite and/or remote) for laptops, desktops, printers, mobile devices, and peripheral equipment.
* Perform OS deployment, imaging, re-imaging, system recovery, and backup using SCCM and other deployment tools.
* Support and manage devices and applications using Microsoft Intune (MDM/MAM).
* Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
* Handle ticket management via ServiceNow, Jira, or similar ITSM platforms, ensuring incidents and requests are logged, tracked, and resolved within SLAs.
* Administer Active Directory accounts: password resets, group memberships, OU management.
* Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA) configurations and troubleshooting.
* Collaborate with second-line/third-line support teams when necessary, escalating unresolved issues.
* Document issues, solutions, and standard procedures to maintain the IT knowledge base.
* Assist in hardware/software installations, patching, and upgrades.
* Deliver excellent customer service by maintaining professionalism and clear communication with end users.
Requirements
* Education: Technical diploma or degree in IT, Computer Science, or related field (or equivalent experience).
* Technical Skills:
* OS deployment, imaging & recovery (SCCM, MDT).
* Endpoint management with Microsoft Intune.
* Microsoft 365 support and troubleshooting.
* Active Directory user & group administration.
* Ticketing systems (ServiceNow, Jira, or equivalent).
* Knowledge of networking basics (TCP/IP, VPN, Wi-Fi).
* Understanding of SSO/MFA.
* Soft Skills:
* Strong problem-solving ability and attention to detail.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Punctual, reliable, and eager to learn.
Preferred Experience
* Prior experience in an IT Support / Helpdesk / EUC L1 role (internships included).
* Familiarity with ITIL processes.
* Exposure to Windows 10/11, macOS, and mobile device platforms (iOS/Android).
Note: Anyone has experience other than IT/Helpdesk/Desktop will not be considered.
Job Type: Contract
Contract length: 12 months
Pay: 1,400.00€ - 1,550.00€ per month
Application Question(s):
* Willing to work with B2B contract?
Experience:
* IT/Helpdesk: 2 years (Required)
Language:
* English (Required)