Job Description
We're seeking a highly skilled professional to join our team as a Customer Support Process Associate. In this role, you will be responsible for investigating and resolving customer issues across voice channels, utilizing available resources to meet high standards and work efficiently.
As a trusted advisor, you will be responsible for providing support to customers and ensuring accurate issue tracking and upstream solutions.
Required Skills and Qualifications
* Strong problem-solving and decision-making abilities
* Experience in customer service/support with voice
* Familiarity with CRM systems and practices
* Excellent communication skills
* Flexibility and adaptability
* Ability to read, write, and speak English fluently
* German language skills (min B2 level)
Benefits
* Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
* Make an impact – Drive change for global enterprises and solve business challenges that matter
* Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Why Join Us?
We are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.