Location: Braga, Portugal Work Model: On-site Contract Type: Permanent Contract (3-month trial period) Start Date: 7 May
**** About the Role We are looking for a French-speaking Customer
Service Representative to join a leading European consumer credit
platform in Braga.
In this role, you will be the first point of
contact for French-speaking customers, providing professional,
empathetic, and solution-oriented support.
You will assist
customers with credit-related inquiries, financing solutions, and
account management while building long-term relationships through
high-quality service.
Key Responsibilities Handle inbound and
outbound calls with professionalism and empathy.
Assist customers
with inquiries related to existing credit, financing requests, and
general account questions.
Analyze customer needs and provide
clear, personalized solutions.
Identify and maximize commercial
opportunities during customer interactions.
Build and maintain
long-term customer relationships through excellent service.
Accurately manage customer records while respecting compliance,
security procedures, and data confidentiality.
Represent the
companys values of transparency, integrity, and professionalism in
every interaction.
Requirements Fluent French speaker (C2 level) –
mandatory.
Strong communication skills and the ability to build
trust with customers.
Customer-focused mindset with strong
problem-solving abilities.
Previous experience in customer service,
banking, or financial services is a plus but not required.
Ability
to work on-site in Braga with flexibility for rotational shifts.
Strong attention to detail, reliability, and professionalism.
What
We Offer Permanent contract with a 3-month trial period.
Competitive salary package: Base salary: €930/month × 14 months
Performance bonus: €155/month × 12 months Meal allowance: €7.23/day
(net) Transport allowance: €20/month Paid training and continuous
professional development.
Opportunity to grow within a stable and
expanding financial services environment.
International and
multicultural working environment.
Working Hours Monday to Friday:
07:*******:00 (rotational shifts) Saturday: 08:*******:00
(rotational)
Two days off per week: Sunday plus one rotational day.
Important Information This position does not include relocation
support.
Selection Process Application review Initial screening
call Online assessment Interview with the recruitment team Client
interview (if applicable) Job offer If you are passionate about
customer service and interested in building a career in financial
services, we would be happy to receive your
application.