Job Overview
">
The Experiences Manager is responsible for creating, managing and enhancing guest experiences across a cluster of hotels in Vilamoura. This role involves developing unique and memorable experiences that align with the brand's standards and exceed guest expectations.
">
">
* Design and implement innovative guest experiences and activities that reflect the brand's identity and cater to diverse guest preferences.
">
* Focus on small and intimate gatherings, such as private dinners and exclusive events.
">
* Incorporate local attractions and activities, including golf, sailing, tennis and visits to cultural sites.
">
* Interact with guests to gather feedback and understand their needs and preferences.
">
* Address guest concerns and ensure a high level of satisfaction.
">
* Work closely with operations, marketing and sales teams to align experiences with overall business goals.
">
* Train and support staff in delivering exceptional guest experiences.
">
* Establish partnerships with local businesses to enhance the range of experiences offered to guests.
">
* Coordinate with local vendors and service providers to ensure high-quality and authentic experiences.
">
* Track and analyze the success of experiences and activities through guest feedback and performance metrics.
">
* Continuously improve offerings based on data and guest insights.
">
">
Key Qualifications
">
">
* Bachelor's degree in Hospitality Management, Marketing or a related field.
">
* Proven experience in event planning, guest relations or a similar role within the hospitality industry.
">
* Strong organizational and project management skills.
">
* Excellent communication and interpersonal skills.
">
* Creative mindset with a passion for delivering exceptional guest experiences.
">
* Ability to work flexible hours, including weekends and holidays.
">
* Proficiency in multiple languages is a plus.
">
* Familiarity with CRM systems and event management software.
">
">
Location
">
">
* Vilamoura
">