Just Vargas is a human resources consultancy that recruits, trains, and supports talent, helping both companies and professionals reach their full potential.
We are currently recruiting for a leading company in the technology sector. We are looking for a Delivery Managerto join an innovative, fast-growing project based in Porto.
Key Responsibilities:
* Define and translate customer operational requirements into actionable delivery plans;
* Lead the end-to-end implementation of solutions at customer sites, ensuring a seamless turnkey experience;
* Manage daily operational activities, promptly resolving issues and ensuring compliance with agreed SLAs;
* Gather and analyse customer insights to drive continuous improvements in product and customer experience;
* Collaborate with the commercial team to identify growth opportunities and strategic focus areas;
* Recruit, mentor, and develop the operations team, fostering talent growth and strong team dynamics;
* Develop and maintain tools, processes, and metrics that support operational efficiency and performance tracking.
Requirements:
* Proven experience in delivery management, operations, or implementation of technology-driven solutions at customer sites;
* Ability to gather, understand, and translate customer operational needs into practical plans;
* Strong track record in managing day-to-day operations and ensuring SLA compliance;
* Experience in collecting and utilising customer feedback to inform product and service improvements;
* Comfortable working cross-functionally with commercial, product, and engineering teams;
* Experience in team leadership, including hiring and talent development;
* Strong organizational, communication, and problem-solving skills;
* Hands-on, proactive attitude with the ability to work in a fast-paced environment;
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