Job Title: Spanish Airline Customer Support in Lisbon
This role involves providing exceptional customer service to travelers in the airline industry. You will be the first point of contact for passengers, handling inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations via phone, email, chat, and social media.
As an Airline Support Specialist, you will:
* Deliver timely and professional assistance to customers
* Support passengers with bookings, flight changes, and cancellations
* Clearly communicate policies on fares, baggage, and special services
* Provide information on check-in, boarding, and travel requirements
* Suggest routes, upgrades, and tailored travel solutions
* Collaborate with internal teams to resolve complex cases
* Keep accurate records of customer interactions and solutions
* Stay up-to-date with airline policies, promotions, and industry regulations
* Participate in regular training to enhance skills and advance in the role
Requirements:
* Fluency in Spanish (C2 level)
* English fluency (B2 level)
* EU citizenship or Portuguese Residency Card
* 0–1 year of experience in customer support
* Strong communication, analytical, and interpersonal skills
* Eagerness to learn and develop