Are you ready to embrace a new opportunity in sales support? Are you an adept communicator who can build connections across diverse stakeholders? If this describes you, we encourage you to pursue the Sales Operations Specialist role in Porto and join our dynamic and ambitious team at Infineon. Don't let this thrilling chance pass you by – submit your application today and be part of our exciting journey!
As a Sales Operations Specialist, your primary duty is to deliver exceptional customer service and sales support. In addition, you will attend customer meetings and calls while providing operational support. Moreover, you will have the opportunity to continuously improve processes by collaborating with cross-functional teams at various organizational levels.
In your new role, you will:
1. Be the first point of contact for customer requests and escalate autonomously
2. Attend customer meetings/calls to discuss topics, review service levels, and build relationships
3. Prepare commercial offers with support from the Business Unit and Account Manager
4. Assist the Account Manager with RFQ data verification, sales forecast updates, and VPA tracking
5. Process sample requests and support data entry into CRM Dynamics
6. Conduct simple analyses, update reports, and create credit/debit notes in the ERP system
7. Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, and adjust backlog for new pricing
8. Send documents to customers on PCN/PD and monitor open action items
9. Perform basic lead enrichment activities, including verifying contact information and opportunities in Sales, Marketing, and Distribution (SMD)
You have a passion for sales operations and are proactive in establishing relationships with new contacts. You possess a structured, self-driven work style and a strong business mindset. You think strategically and enjoy taking initiative. Your team-oriented attitude enables you to motivate and inspire others.
Ideal candidates will have:
* A University/College degree
* At least 2 years of experience in a customer support role, preferably in sales support
* A service-oriented attitude with excellent interpersonal and communication skills
* The ability to plan work based on general guidelines and make sound decisions within standardized processes
* Fluency in English and French
Please send us your CV in English.
Contact: Diogo Venâncio, LinkedIn
#WeAreIn to drive decarbonization and digitalization.
As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovative solutions for green energy, safe mobility, and smart IoT. We foster innovation and customer success, caring for our people and empowering them to achieve ambitious goals. Join us in making life easier, safer, and greener.
Are you in?
* Welcome to Infineon Technologies Business Solutions in Porto!
Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and a culture of excellence, located in a strategic geographic position. Our team of over 25 nationalities works in a dynamic, inclusive environment, leading innovation and digital transformation. People are at the core of our mission, crafting unique experiences for our customers and employees.
Our site offers a range of services in Finance, Procurement, HR, IT, Audit, Legal, Compliance, Business Continuity, Sustainability, Cyber Security, Communication, Supply Chain Logistics, and Sales & Marketing. Porto is a hub of ideas and solutions, playing a key role in our global operations and delivering innovative services.
Together, we will continue to shape the future, driving innovation and excellence.
We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion, welcoming everyone as they are. Our work environment is built on trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities and base our hiring decisions on experience and skills.
We look forward to receiving your resume, even if you do not meet all the listed requirements. Please inform your recruiter if there are specific aspects they should consider during the interview process.
Click here to learn more about Diversity & Inclusion at Infineon.
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