About the job
The Account Life Cycle Officer's main mission is to be one of the five Single Point of Contacts (SPOC) of the End to End Coordinator for Client On-boarding, being the pivot between the involved teams in the accounts opening process, the Client and the End to End Coordinator, while performing the "business as usual" (BAU), which is additional account opening for an existing LCN and existing products, upon Client request
Your Main Activities Are
Manage the Life Cycle process by opening, modifying and closing clients accounts
Ensure the identification of services required by the client that will impact the accounts and the related tools
Verify the Know Your Client (KYC) requirements and guarantee that any blocking points are coordinated with the SPOC in charge of KYC processes
Prepare and update as necessary a checklist to collect a detailed documentation with the client
Collect the Account Opening form (AOF) and ensure it has been properly completed
Complete the Account Setup form (ASF) and any specific forms potentially required by specific teams
Launch the Account Management Process in the dedicated tool
Guarantee the necessary follow-up of the workflow to identify any risk of blocking point that can compromise the SLA contract as signed with the client
Coordinate the actions between the different teams to issue the workflow until its ended point
Collect the confirmation of that the setups are correctly done, especially for sensitive settings
Send to the End to End Coordinator or the client the confirmation of opening or modification of setup during all the process (on-boarding or BAU)
Take care to influence the progression in a positive way and reduce the negative impacts for all stakeholders, helping them to understand the aim and how to provide the best service.
Compile and contribute to the knowledge of the tools or products and the teams
Profile and Skills to Success
Bachelor's degree in International Relations or any related field
Up to 2 years of relevant experience in Administrative Support or Banking and Financial Operations
Fluency in English and French both oral and written
Client focused mindset with the ability to communicate, interact and engage in an impactful manner
Great attentiveness to detail and sense of responsiveness and quality of service
Great team spirit and ability to leverage connections
LI-Hybrid
Why joining BNP Paribas?
Leading banking institution
BNP Paribas is the European Union's leading bank, and key player in international banking. It operates in 63 countries and has nearly employees, including more than in Europe.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit
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* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.