Professional with nearly 4 years of experience as a Service Desk Agent in Italian working for Fujitsu, providing support to customers and corporate users, with a strong focus on incident resolution, technical support, and excellence in customer relationships. Solid experience in international environments, working in compliance with SLAs, internal procedures, and quality standards. Strong communication skills in Italian, a customer-centric mindset, empathy, organization, and a results-driven approach, always aiming to deliver a positive customer experience and contribute to continuous service improvement. I would really like to work at this great company and contribute my years of experience.