Customer Service Representative Position
We are actively seeking a highly motivated, French-proficient professional to join our customer service team in Lisbon. As the primary point of contact for our French-speaking clients, you will be responsible for delivering exceptional assistance and resolving issues efficiently.
This role offers an excellent opportunity to develop your professional skills within a dynamic international environment while living in Lisbon, one of Europe's most appealing cities.
Key Responsibilities:
1. Provide direct support to French-speaking clients through various communication channels, including phone calls, emails, instant messaging, and digital platforms.
2. Furnish accurate product information and expertly guide customers toward solutions by conducting systematic troubleshooting.
3. Prioritize client satisfaction across all interactions with consistently high levels of professionalism and empathy.
4. Closely collaborate with internal departments to ensure efficient escalation and resolution of complex cases.
5. Maintain precise records of customer communications within the established Customer Relationship Management (CRM) system.
to provide optimal servie quality