Empresa:
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Descrição da Função
Service Delivery Manager - Workplace & IT Services
- Hybrid (Lisbon)
What we are looking for
Hard skills
Minimum 6+ years of experience in IT Service Management / Service Delivery
Proven experience managing IT services in enterprise environments
Strong practical knowledge of ITIL processes, including:
- Incident Management
- Problem Management
- Change Management
Experience managing and monitoring SLAs and KPIs
Good understanding of Workplace / End User Infrastructure, including:
- Corporate laptops and devices
- Managed devices environments
Experience working in global / international organizations
Strong stakeholder and client management skills
Very good English skills
Soft skills
Good communication
Team spirit
Proactivity
Time management
What we have to offer
Careful onboarding and close support from day one.
Continuous feedback aligned with your professional goals.
An accessible and collaborative team ready to support each individual's journey.
A close-knit environment where idea sharing and personal development are valued.
Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
Social events and initiatives that strengthen team spirit.
To apply for this opportunity, simply send your CV to:
Observações
Lisboa (Portugal)
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