About the job English-Speaking Customer Expert - Social Media Are you driven by delivering outstanding customer experiences? Fascinated by the ever-evolving world of online marketing? If so, we have the perfect opportunity for you!We're on the lookout for aCustomer Expertto support small and medium‐sized businesses (SMBs) using one of the world's leading digital advertising platforms. Join a vibrant team in Lisbon where your insights will help businesses grow and your skills will thrive.What You'll Be Doing:Be the go‐to advisor for SMBs using digital advertising solutionsSupport customers before and after their purchases throughchat, email, and phoneHelp clients unlock the full potential of self‐service advertising toolsShare expert product knowledge to drive customer satisfaction (CSAT)Handle sensitive situations with professionalism and careChampion a customer‐first mindset in every interactionWhat We're Looking For:Fluent English (C1 and higher) both spoken and writtenAlready living in Lisbon – this is an on‐site role, no relocation support is availableA natural communicator with empathy, patience, and problem‐solving skillsIndependent and resourceful, but also a great team playerResilient and quick to adapt in a dynamic environmentEager to learn and master new tools and platformsHolder of an EU passport or valid Portuguese residence card in a ready formWork Location: On‐site in Lisbon (modern office near Entrecampos)Schedule: 40 hours/week, 8‐hour shifts + 1‐hour break, rotational between 06.00 and 00.00 (weekends & holidays included)Time Off: 22 vacation days per year + compensation for public holidays workedAre you ready to elevate your career and make an impact in the digital advertising space?Apply today by sending your updated CV in English and become part of a dynamic international team in beautiful Lisbon!Salary & Perks:Competitive salary packageExtra payment for working public holidays, Sundays and late hoursMonthly meal allowance: approx. 154 (net, meal card)Health & Dental insurance (available once you've signed your contract and obtained a Portuguese NIF & Social Security number)Holiday & Christmas bonuses paid monthlyPath to permanence: Eligible for a permanent contract after 2 years#J-18808-Ljbffr