Event Planner and Customer Experience Specialist
* Coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
* Establish rapport with clients of all ages by creating an engaging environment of fun and creativity.
* Train party participants in the completion of craft projects, perform face painting and other activities.
* Implement party add-ons such as goody bags, balloons, etc. to meet company standards.
* Communicate event details with clients and store team members.
* Perform administrative tasks as needed.
* Adjust plans and events based on client feedback and needs.
Customer Engagement Expertise
* Assist customers in finding products and provide solutions to their queries.
* Deliver a fast and friendly checkout experience.
* Inform customers about the benefits of our Rewards program and Private Label Credit Cards.
* Educate customers on the Voice of Customer survey.