In this role you will be responsible to assure the right material, the right quantity, at the right time for Aptiv customers and to achieve a customer satisfaction level of excellence. Reporting to Customer Logistics Team Leader and to the Production Control & Logistics Director, you will work in a team with daily communication between the factory departments and with the assigned customers.Your RoleOversee a portfolio of assigned customers, being responsible for customer order management and delivery schedule follow up, as a Customer Key Contact inside the Production Control & Logistics Department. Participate in customer meetings, understand customer profiles and strategic plans. Ensure customer communication, coordinate and escalate customer issues within the organization. Monitor demand fluctuation vs forecast, data analysis via SIOP. Support cross-functional internal teams (production planning, quality, warehouse and shipping). Monitoring of customer service levels: KPI reporting, pursue and analyze customer satisfaction level and logistic claims. Control and monitor Premium Freights (special shipping costs – outbound).Your BackgroundDegree in International Relations, Management, Industrial/Systems Engineering, Production Control & Logistics or equivalent; 1 – 3 year experience on Production Control & Logistics; Proficiency in spoken and written English; Knowledge in German, French or Italian is a plus; Excellent interpersonal and communication skills Excellent teamwork and problem-solving skills Advanced knowledge on Microsoft Office, SAP or similar ERP systemWhy join us?You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidatesAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.#J-18808-Ljbffr