Job Description
Must have Skills : SAP FI (Expert),
SAP S/4HANA Private Cloud/On-Premise (Capable),
FICO Support Consultant responsible for Managed Services customers.
EXPECTATIONS AND RESPONSIBILITIES
1. Actively participate in all project phases—preparation, conception, realization, and Go-Live—of customer S/4HANA projects.
2. Provide comprehensive support in Application Managed Services (AMS), ensuring alignment with Service Level Agreements (SLAs) for timely and high-quality service delivery.
3. Leverage IT Service Management (ITSM) expertise to streamline service delivery.
4. Plan, lead, and manage workshops or meetings with internal and external clients effectively.
5. Consistently ensure on-time delivery of high-quality outcomes.
6. Deliver innovative solutions and strategies to address customer challenges and optimize business processes.
7. Commit to continuous learning to enhance technical skills and professional growth.
8. Demonstrate flexibility and adaptability to manage tight deadlines while maintaining high standards of service delivery.
PROFESSIONAL EXPERIENCE
9. Over six years of experience in a consulting environment or within the IT department of an SAP customer, providing implementation and support services.
10. Expertise in financial and controlling business processes.
11. Strong proficiency in configuring SAP FI and/or SAP CO modules.
12. Experience with FI and/or CO module integration and familiarity with ITSM principles and tools.
13. Proven ability to work effectively in virtual teams and international environments.
EDUCATION, SKILLS, AND COMPETENCIES
14. Bachelor's or master's degree in economics, Informatics, Computer Science, or a related field.
15. Strong customer orientation, a service-driven mindset, and robust business acumen.
16. Exceptional communication, organizational, and interpersonal skills.
17. Proficiency in writing, decision-making, mentoring, and facilitating meetings.
18. Ability to coach and guide junior team members to ensure project excellence and high-quality consulting services.
19. Dedication to applying ITSM principles to maintain consistent service delivery and drive customer satisfaction.