Our mission is to enable business success and make ZEISS Vision Care fit for the future by establishing harmonized and standardized best practice processes across ZEISS.
You are an incremental part of a global project enabling business success and making ZEISS fit for the future by establishing harmonized and standardized best practice processes in our sales and customer care departments.Primary duties and responsibilitiesUnderstand and analyze global commercial processes in the sales, marketing, and customer care departments and other cross-functional teamsActively contribute and take ownership of project management for the roll-ins of our new Salesforce platform in assigned countriesMapping and Documentation of processes to illustrate adapted business processesManage rollout of solutions and features within the countries in conjunction with country stakeholdersDrive adaptation & measure effectiveness of end-to-end business processes in Salesforce using data-driven insightsProvide expert guidance & business support to key users ensuring they are up to date with the latest developments & functionalitiesDesign and own test cases and conduct functional end-to-end tests in our agile development toolsParticipate in planning and prioritizing our product roadmapDesign and deliver comprehensive training for end usersEducation / Professional CertificationCompleted studies in the area of Business Administration, Business Informatics, IT or a similar areaExperience2-4 years' experience in business process excellence projects as a business analyst or project manager particularly in area of sales & serviceProfound experience in Customer Relationship Management (Salesforce is a plus)Knowledge / Skills / Other characteristicsFluent in English, both written and spokenAnalytical skills and a high affinity for process and data analysisStrong communication and interpersonal skills to work in cross-functional and diverse teamsProficient in change management, capable of driving change across the organization and bring enthusiasm for new technologiesWorking conditions & Other Attributes.Willingness & ability to travel