Job Role: Order to Cash Specialist
We are seeking a highly skilled and motivated Order to Cash Specialist to join our team.
The ideal candidate will be responsible for executing day-to-day responsibilities within the areas of Customers' Billing and Time Management, while adhering to standard processes and procedures.
This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.
Key Responsibilities:
* Ensure that invoicing is completed in a timely and accurate manner.
* Validate billing attributes and handle exceptions.
* Support Operations' Teams in ensuring correct bill rates set up and alignment with customers' contracts and agreements.
* Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.
* Maintain detailed records of customer correspondence.
* Assist with dispute resolution and escalate through the proper channels, if needed.
* Provide support on escalated issues, including such from the BPO and oversee the end-to-end billing activities.
* Provide feedback to the O2C Team Lead to ensure the relevance, accuracy, and completeness of process maps and desktop procedures.
* Partner with internal departments to ensure accurate invoicing and resolve disputes.
* Adhere to policies related to the O2C process.
* Assist with external and internal audit requests, providing support where needed.
Techincal Requirements:
* Experience in customer-facing roles specifically covering O2C processes.
* Strong client service mentality: able to collaborate with stakeholders, employees, customers to deliver a positive experience.
* A basic knowledge and understanding of the mechanics in the O2C process stream and how these fit into the end-to-end financial process environment.
* Knowledge of internal controls, segregation of duties, and compliance best practices.
* Grasp of basic accounting concepts and how O2C processes impact the company's working capital targets and financial performance.