French Team Manager for a world's leading insurance broker - Lisbon, Portugal
French Team Manager for a world's leading insurance broker - Lisbon, Portugal
Req ID#: 399519
Lisboa, Portugal, PT
Job Description:
Come and work with us.
We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.
As a Team Manager in this project, your daily responsibilities will include:
1. Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
2. Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action and using performance management tools to manage any shortfall.
3. Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
4. Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
5. Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
6. Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
7. Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
8. Coach, develop, and motivate Advisors by providing them with the skills and knowledge to perform their jobs, together with opportunities for skills expansion and career development.
9. Continuously monitor Advisor interactions in line with compliance via deskside or remote monitoring across a sample of transaction types, ensuring performance metrics are consistently achieved.
10. Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
11. Ensure appropriate actions are taken to improve client satisfaction survey scores.
12. Train the team and new hires in procedures and compliance as per client's needs.
To succeed in the role, you will need to have:
13. Proficient level of French (C2)
14. Proficient level of English (At least C1)
15. Training and mentoring skills - mandatory
16. Evidence of effective interpersonal, coaching, and leadership skills
17. Excellent telephone, keyboard, verbal, and written communication skills
18. Good numeric and verbal reasoning skills
19. Effective time management
20. Ability to organize, prioritize, set priorities, and multi-task
21. Must hold EU citizenship or valid work permit for Portugal
22. Be a local candidate or willing to relocate to Lisbon, Portugal
23. Availability to work 100% from Sete Rios site – mandatory
24. Availability to work from 8 AM to 6 PM, Monday to Friday
Knowledge/abilities
25. People-oriented
26. Sales skills
27. Experience with policy work
28. Early adopter of technology
29. Dependable, reliable, and able to perform duties with minimum supervision
30. Ability to interact positively with staff at all levels
Education and experience
31. Bachelor's degree or directly related work experience
32. Computer literate – word and excel intermediate level
Benefits.
33. Competitive wages
34. Paid professional training
35. Employee discounts
36. Private healthcare & dental insurance (after six months of employment)
37. Growth opportunities through various development programs
38. Fun and engaging company-wide initiatives, including our EverBetter wellness program
39. Job stability
40. Life-long skills and experience
41. Excellent work culture
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