1. Context: The Senior Workplace Engineer Service will be part of the Windows Edition Product team, helping to integrate & deploy the Intune managed device, supporting entities' onboarding through profile setup & apps integration activities.
2. Service Description:
1. Service with End-to-end application management (integrate-test-qualify-deploy) in Intune.
2. Service with L3 support activities (major incidents, technical issues faced by users).
3. Service with Bug analysis/fixes.
4. Service with Feature development when necessary.
5. Service with contribution to product lifecycle management on local entity.
3. Deliverables:
1. Service for app packages/configured through Intune/WIP/VPN setup.
2. Service for updating/resolving/closing SILVA incident tickets.
3. Service with reports (Security items, device count, apps/tools reports) through Intune/Log Analytics.
4. Service for documentation of all that will be implemented/configured.
4. Expertise:
Must have expertise:
1. Writing expertise for documentation purposes.
2. MDM expertise through Autopilot/Intune.
3. Windows Devices management expertise.
4. Windows Information Protection (WIP) expertise.
Nice to have expertise:
1. MS Endpoint DLP expertise.
2. McAfee Cloud Proxy expertise.
3. F5 Per App VPN expertise.
4. Expertise of Agile/Scrum methodology.
5. Working Environment:
English working environment and English context – Mandatory.
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