Job Description The role of a Senior CRM Engineer at Merkle involves leading the design, customization, and optimisation of the CRM platform to ensure robust integration, advanced data analytics, and scalable solutions. The engineer will identify new opportunities within the customer lifecycle and help drive customer relationship excellence.Key ResponsibilitiesLead the design and development of complex digital solutions in the CRM domain.Lead the development of complex software solutions.Provide technical guidance and mentorship to junior engineers.Ensure architectural integrity and consistency across the software development lifecycle.Develop and maintain software architecture documentation.Participate in project planning and estimation activities.Drive continuous improvement initiatives within the development team.Act as a subject matter expert (SME) for pitches and client work.Contribute to the vision and strategy of the team.QualificationsExcellent knowledge of CRM systems such as Salesforce, HubSpot, Microsoft Dynamics (both backend and frontend). Minimum 4 years of experience.Additional project-related experience with any industry cloud considered an advantage.Ability to implement efficient, scalable, and maintainable CRM solutions.Excellent problem‐solving skills with the ability to troubleshoot and resolve complex issues.Experience leading and managing project development in Agile or Scrum environments.Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins, etc.).Ability to work independently and as part of a team, managing multiple priorities and deadlines while guiding junior members.Proficiency in querying databases for customer data extraction and reporting.Strong programming skills in Apex, C#, .NET or similar.Strong understanding of REST/SOAP APIs for integrating CRM with other systems.Strong experience with Excel, Power BI, Tableau, or similar for data analysis and reporting.Strong understanding of data segmentation, customer lifecycle, and personalisation.Ability to diagnose CRM‐related technical issues and provide solutions.Benefits & Culture Merkle offers a competitive salary, wellness and volunteer days, modern offices, and a multicultural environment. The company fosters a collaborative and inclusive culture that values diversity, flexibility, and work‐life balance, and provides opportunities for growth and professional development through training, mentorship, and projects across the dentsu network.Employment Information Location:GuardaBrand:MerkleTime Type:Full timeContract Type:PermanentEqual Opportunity Statement At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision. We welcome applicants of all backgrounds and make hiring decisions based on qualifications and role‐specific requirements, ensuring a workplace free from discrimination and harassment.#J-18808-Ljbffr