4 weeks ago Be among the first 25 applicantsCompany DescriptionInetum is a European leader in digital services.
Inetum's team of 28,000 consultants and specialists strives daily to make a digital impact for businesses, public sector entities, and society.
Inetum's solutions aim to enhance client performance and innovation while contributing to the common good.Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to address digital transformation challenges with proximity and flexibility.Driven by growth ambitions, Inetum generated sales of 2.5 billion euros in ****.Job DescriptionPosition SummaryWe are seeking a Team Leader to manage our Global Command Center team in Lisbon.
This role involves coordinating with teams in Portugal and Singapore, ensuring 24/7 operational coverage through effective scheduling, and maintaining high standards in documentation and process monitoring.Key Responsibilities- Lead and organize the Global Command Center team in Portugal- Coordinate with teams in Singapore to ensure seamless global operations- Define and manage shift schedules to support a follow-the-sun model- Maintain and update the team's skills matrix and operational documentation- Monitor and improve processes to ensure service excellenceQualificationsRequired Skills & Experience- Proven experience in a production environment (ITIL Framework)- Technical expertise in TWS (Tivoli Workload Scheduler) and shell scripting- Proficiency in Unix/Linux systems- Experience with ticketing tools such as Jira or ServiceNow- Strong leadership and team coordination skills- Ability to manage priorities and handle escalations effectively- Fluent in English (French is a plus)- Availability for shift work: 8:00 AM – 4:00 PM or 4:00 PM – 12:00 AM- Nice to Have: Knowledge of TWS scheduling tools and French language skillsSeniority level- Mid-Senior levelEmployment type- Full-timeJob function- Information TechnologyIndustries- IT Services and IT ConsultingReferrals increase your chances of interviewing at Inetum by 2xGet notified about new Global Team Lead jobs in Lisboa, Lisbon, Portugal.
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